Privacy policy

DATA PRIVACY POLICY FOR SOLESCAN APP

At SoleScan, we are committed to protecting the privacy and security of our users’ personal information. This Data Privacy Policy outlines how we collect, use, and safeguard your data in compliance with Hong Kong's Personal Data (Privacy) Ordinance (PDPO).

Information We Collect

When you use the SoleScan app, we may collect and process the following types of information:

Personal Information

Name, contact details (e.g., email address, phone number), and billing information when required for service transactions.

Foot Scan Data

Foot scan data generated through the app's utilization of Apple's Object Capture API to provide personalized insole solutions.

Device Information

Technical details such as IP address, device type, operating system, and app usage data to optimize app performance and troubleshoot issues.

How We Use Your Information

We use the information we collect for the following purposes:

·      To provide and personalize our foot scanning services and custom-made insole orders.

·      To improve the functionality, performance, and user experience of the SoleScan app.

·      To communicate important updates, offers, and promotions related to SoleScan.

·      To comply with legal obligations and ensure the security of our services.

Data Security Measures

We take data security seriously and implement appropriate measures to protect your information. These measures include:

·      Encryption of sensitive data during transmission and storage.

·      Restricting access to personal information to authorized personnel only.

·      Regularly reviewing and updating our security practices to guard against unauthorized access, alteration, disclosure, or destruction.

Data Disclosure and Sharing

We do not disclose or share your personal information with third parties without your explicit consent, except in the following situations:

·      When required by law or regulatory authorities in compliance with Hong Kong's Data Privacy Regulation.

·      To authorized service providers or partners necessary to deliver our services (e.g., payment processors), provided they adhere to strict data protection standards.

Data Retention

We retain your personal information only for as long as necessary to ulfil the purposes outlined in this policy or as required by applicable laws and regulations. Once the data is no longer needed, it will be securely deleted or anonymized.

Your Privacy Rights

You have the following rights regarding your personal data:

·      Access and Update: You can request access to the personal information we hold about you or update any inaccuracies.

·      Delete Your Account: You can delete your account and associated personal data by visiting the Privacy Settings section under the Settings Tab in the SoleScan app. This action will permanently remove your account and all associated data, except as required by law.

·      Data Inquiries: For any questions or requests related to your data, please contact us at [email protected].

We will respond to your requests promptly and in accordance with applicable data protection laws.

Changes to this Privacy Policy

SoleScan reserves the right to modify this Data Privacy Policy at any time. If any significant changes are made, we will notify users through the app or our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

By continuing to use the SoleScan app after updates to this policy, you signify your acceptance of the changes.

Contact Us

If you have any questions, concerns, or feedback regarding this Data Privacy Policy or our data handling practices, please reach out to us at:

Email: [email protected]